Create Your Bag

Returns Policy

We want you to be 100% happy with your Watson and other Carry On Watson products, so for any reason that you aren’t, we will be happy to provide you a full refund for the unused items within 30 days of purchase. In addition, if any of our products are found to be faulty within five (5) years of purchase, we will arrange to fix or replace it. If you plan to return within the 30 day period, we will work with you through the process to ensure everyone’s a winner.

  • We will refund you 100% of the purchase price
  • You are only responsible for the one-way return postage (unless the product is faulty, in which case we will foot the bill)
  • We will discount the cost of return postage you paid from your next order

To get in contact with our super helpful concierge crew, email